Refund policy

What’s your return policy?
Undamaged Primal 7 units and accessories may be returned within 90 days from the date of purchase for a refund of the purchase price (please note this does NOT include any shipping charges). Rogue Pull-Up Bars purchased as a part of the Primal 7 Station may only be returned within 20 days from the date of purchase. For trainings and workshops, a refund will only be granted up to 3 business days prior to the start of the training or workshop. After the refund window has passed, no refunds will be granted. 

Notification of your intent to return must occur prior to shipping your items. Please note: all apparel sales are FINAL. We do not grant returns for t-shirts or tank tops unless the item has arrived with a defect (damaged shirt, misaligned print, etc). For damaged items please contact us at info@primal7.com.

How do I initiate a return?
We are sad that you want to return an item, but we are here to make it an easy process. Please email us at info@primal7.com to notify us of your intent to return within 90 days of the date you placed your order (or within 20 days if you are returning a Rogue Pull-Up Bar). Simply state the reason for the return and ship your item in its original packaging back to us at:

So long as there is no damage to the items, there is no restocking or handling fee associated with processing a return. However, you will be responsible for shipping costs. If your items are in tip-top shape, you will receive a refund within 7-10 business days.

How long will it take to process my return?
Your return will be processed no later than 7-10 business days from the day we receive your package. You will be notified via email once your return has been processed.

What if my item is damaged?
How embarrassing! Nothing kills the excitement of opening a package like discovering a dinged product. Please snap a well-lit photo of the damage and send it to us at info@primal7.com. We will get you taken care of as fast as possible.